Last updated: 14 January 2026
These General Terms and Conditions of Sale («GTCS») apply to all orders placed on the tellsshoes.ch (the «Site»), operated by :
Tells Shoes Sàrl
Rue des Perce Neige 72, 1893 Muraz, Switzerland
Phone: +41 79 754 23 01
E-mail: Info@tellsshoes.ch
The T&Cs govern the sale of products offered on the Site (in particular shoes designed to support comfort and certain specific needs, including those of diabetics), as well as the contractual relationship between Tells Shoes Sàrl («We») and any person placing an order («You»).
The essential characteristics of the products (descriptions, sizes, colours, prices) are indicated on the Site.
Our products provide comfort and support in everyday life. They do not replace medical advice, diagnosis or treatment. If in doubt (e.g. pathology, wounds, neuropathy), it is advisable to seek professional medical advice.
The photos are illustrative: slight variations (colour, texture) may exist depending on the screen and/or production.
Some features may require you to create an account. You are responsible for the confidentiality of your login details and the actions carried out via your account.
The ordering process on the Site follows the stages indicated (basket, contact details, choice of delivery, payment). The contract is deemed to have been concluded when :
The online seller must provide clear information about its identity and the stages involved in concluding the contract.
Prices are quoted in Swiss franc.
Unless otherwise stated, prices include applicable Swiss VAT (where applicable) and do not include delivery charges, displayed before final validation of the order.
We may change prices at any time, but the price invoiced will be that displayed at the time the order is placed.
Payment is made using the methods offered on the Site (e.g. card, bank transfer, TWINT, etc. - to be specified according to your configuration).
The order is paid immediately (unless explicitly stated otherwise).
If payment is refused or fraud is suspected, we may suspend or cancel the order.
We deliver to the zones indicated when the order was placed (to be completed: Switzerland only / Switzerland + Europe, etc.).
Unless otherwise stipulated, the risk passes to the customer when the parcel is handed over (in accordance with the rules applicable to transport and the type of delivery).
Our offers are valid while stocks last.
If a product is unavailable after an order has been placed, we will inform you and offer a replacement, postponement or refund, as appropriate.
The products remain our property until full payment of the price, interest and any costs.
Switzerland : Swiss law does not not general right of withdrawal for online purchases.
However, on a commercial basis, we can offer a voluntary return policy (below). You can adjust the conditions.
We grant a 14-day period upon receipt to request a return, subject to the following conditions:
The following are excluded Customised products, “final sale” promotions (if indicated), products showing signs of use.
Return costs (please select and specify)
After acceptance and inspection, we proceed with :
If you sell/deliver to consumers in the EU/EEA, a 14-day statutory right of withdrawal applies in principle to distance selling, with specific information rules.
➡️ In this case, it is strongly recommended that you add an appendix “EU withdrawal form” with full details (deadlines, refunds, exceptions).
In the event of default, Swiss law provides for the possibility of :
In principle, the warranty period (limitation period for warranty claims) is 2 years from the date of delivery for movable property.
The following are not covered: normal wear and tear, misuse, improper maintenance or damage caused by the customer.
Procedure All complaints should be addressed to Info@tellsshoes.ch with photos, a description of the fault and the order number.
We are liable to the full extent of the law.
Except in the case of gross negligence or wilful misconduct, our liability is limited to direct and foreseeable damage relating to the order, to the extent permitted by applicable law.
We are not liable for indirect damage (loss of earnings, loss of business, etc.) to the extent permitted by law.
We process your personal data in accordance with our Privacy Policy available on the Site.
All Site content (text, images, logos, trademarks, design) is protected. Any unauthorised reproduction is prohibited.
We may amend the GTC at any time. The applicable version is the one in force at the time the order is placed.
These General Terms and Conditions of Sale, as well as any contract concluded via the Site, are subject to the laws of the French Republic. Swiss law, to the exclusion of conflict of laws rules.
In the event of a dispute, the parties shall endeavour to find an amicable solution.
Failing agreement, the courts of Tells Shoes Sàrl's registered office shall have jurisdiction, subject to the applicable mandatory provisions (in particular with regard to consumer protection).
